Return & Refund Policy

At LumiRose, your satisfaction is our priority. If you're not completely happy with your purchase, we're here to help.

30-Day Return Guarantee

You may return your item within 30 days of receiving your order.

To be eligible for a return, the item must:

• Be unused and in its original condition.
• Be returned in its original packaging.
• Include all original accessories and components.

Once we receive and inspect your return, we will notify you of the status of your refund. If approved, your refund will be processed to your original payment method.

Order Cancellations

We do not accept order cancellations once an order has been placed. Our fulfillment process begins shortly after your purchase to ensure fast processing and shipping.

If you no longer wish to keep your item after receiving it, you may request a return under our 30-day return policy, provided the product meets the return conditions.

Damaged or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 48 hours of delivery. We'll work quickly to resolve the issue by offering a replacement or refund where appropriate.

Return Shipping

Customers are responsible for return shipping costs unless the item is damaged, defective, or an incorrect product was received.

Need Help?

If you have any questions regarding your order or our return policy, please contact our customer support team. We're always happy to help.